Shipping policy
*Certain products such as Bicycles, Car-Racks, Sportubes and Bike Trainers/Platforms are ineligible for Shipping.
Delivery timelines are provided as an estimate, and are not guaranteed.
Tracking your order
After placing your order our online team will do its best to have your item shipped out within 24-48 hours. Once the shipping label has been created you’ll receive an email from us that provides you with a tracking number and information on how to follow your shipments progress.
Please allow 24-48 business hours for the tracking link to work when your order ships.
Delays Due to Uncontrollable Circumstances
When a natural disaster or tragedy of some kind occurs it can often lead to delays along shipping routes and the increase in delivery time for packages. We ask that you please consider this when an item you have ordered seems to be taking longer than usual. We as a seller have little control over the delivery of the package once it has left our facilities. This means that return/refund requests cannot be initiated until the package has been received by you or that a courier investigation has determined that the order has become lost/irretrievable.
Processing Estimated Delivery Date
The estimated delivery time for your order is calculated at checkout once you’ve entered your address. In general, orders within the Greater Toronto Area take about 1-2 business days for smaller parcels while shipments to the US and the West/East Coast take about 5-7 business days. Orders containing oversized items or to remote destinations may take longer.
*Estimated times will increase during holiday periods [Dec 5-Dec 23]
In-Store Pickup: practical, fast and free
Skiis & Biikes offers in-store pick up from all of our locations. Once you’ve added the desired products to your bag, click the Store Pickup button in the checkout page and you’ll be prompted to select a store location. Continue to checkout and once the order is completed we’ll have the items transferred to that store as soon as possible. Depending on the location selected, a store pickup will take about 1-5 business days to get ready after which you'll receive a notification from our staff.
Shipping fees
Skiis & Biikes offers free standard shipping within Canada (with Canada Post) for all orders over $99 before tax is calculated.
Shipping outside Canada
Skiis & Biikes offers shipping to the United States for a flat rate of $24.50 CAD. Buyers are responsible If UPS asks for a COD or sends you a bill for duties or fees, this is NOT additional shipping costs, this charge is import taxes, duty, VAT, and/or brokerage fees.
